PRIVACY POLICY

Effective Date: January 2025

Echelon Detox (“Echelon,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of all clients who trust us with their care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our concierge detox services, visit our website, or communicate with our team.

By using our services, you agree to the terms of this Privacy Policy.

We may collect:

• Name, address, email, and phone number
   
• Date of birth
   
• Emergency contact information
   
• Payment and billing details
   

Collected and used in compliance with HIPAA and applicable privacy laws:

• Medical history and current health conditions
   
• Medications, allergies, and lab information
   
• Treatment plans, progress notes, and clinician assessments
   

When visiting echelondetox.com, we may collect:

• IP address, browser type, and device information
   
• Pages visited and site interactions
   
• Cookies, analytics, and tracking data
   

We do NOT sell personal or medical information, ever.

We use your information to:

• Deliver personalized in-home detox and wellness services
   
• Coordinate care with licensed medical providers and care teams
   
• Process payments and verify identity
   
• Communicate about appointments, instructions, and follow-up care
   
• Improve our services, systems, and website
   
• Comply with legal and regulatory obligations
   

We only share information when necessary and permitted by law.

Shared only to the extent required to deliver safe, effective treatment.

Such as billing processors, secure communications providers, scheduling platforms, or labs.
All partners are required to comply with HIPAA and sign Business Associate Agreements where applicable.

We may disclose information if required by law—such as to comply with a court order, prevent serious harm, or assist with legally mandated reporting.

We do NOT share information for marketing without your explicit written authorization.

We safeguard your information using:

• HIPAA-compliant electronic medical record systems
   
• Encrypted digital communications
   
• Restricted access based on the minimum-necessary rule
   
• Secure physical and digital storage and disposal methods
   

While we use best practices, no method of data transmission can be guaranteed 100% secure.

You have the right to:

• Access your health records
   
• Request amendments to incorrect information
   
• Request restrictions on certain uses or disclosures
   
• Request alternate or confidential communications
   
• Receive an accounting of disclosures
   
• Obtain a copy of this Privacy Policy
   

To exercise these rights, contact us at hello@echelondetox.com or 1-844-533-6463.

We retain information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law, after which it is securely deleted or anonymized.

Echelon Detox does not provide services to minors and does not knowingly collect information from individuals under age 18 without parental or guardian consent.

We may update this Privacy Policy periodically. Changes take effect immediately upon being posted to echelondetox.com with an updated effective date.

For questions regarding this Privacy Policy, your rights, or how your information is handled, please contact:

Echelon Detox
Website: https://echelondetox.com
Phone: 1-844-533-6463
Email: hello@echelondetox.com

Echelon Detox is a care coordination and facilitation service. All medical care, prescribing, and clinical decision-making are provided solely by independently licensed physicians.

Medical Services Disclaimer

Echelon Detox is a private care coordination and facilitation service. We do not practice medicine and do not provide medical diagnosis, prescribing, or clinical decision-making.

All medical services, including detox protocols, prescribing, and monitoring, are provided solely by independently licensed physicians who exercise independent medical judgment.

Echelon Detox facilitates communication, scheduling, and logistical coordination between patients and physicians but does not direct or control medical decisions.

Participation in detox services requires formal enrollment and signed agreements defining the scope and duration of care.

Echelon Detox shall not be liable for medical decisions, prescribing practices, or clinical judgment exercised by independently contracted physicians. Each physician is solely responsible for their medical services and maintains independent malpractice coverage.

Detox services are provided in defined, time-limited episodes. Extended medical management beyond the initial detox period requires separate written enrollment and authorization.